Return & Refund Policy

Charlie's Bookshelf is a monthly membership that gives families access to unlimited book swaps and monthly Story Credits to keep favorite books forever.

Membership Fees

Membership fees are billed in advance on a recurring monthly basis. Because your membership provides immediate access to member benefits, monthly membership fees are generally non-refundable once billed.

If you believe you've been charged in error, please contact us and we'll be happy to review your account.

Our First Shelf Guarantee

We believe every family should feel excited about opening their first Charlie's Bookshelf bag. If your first shelf isn't the right fit, let us know within 14 days of delivery. We'll do everything we can to make it right. If we're unable to, we'll refund your first month's membership fee once your books have been returned.

Swapping Books

Books may be swapped at any time while your membership is active using the prepaid return label included with your shipment.

There are no due dates or late fees while your membership is active.

If you cancel your membership, we'll simply ask that all books be returned within 14 days using the prepaid return label provided.

Lost or Damaged Books

We understand that life with children can be wonderfully messy. If a book is lost or damaged beyond normal wear, please let us know. We'll work with you to find the best solution before applying any replacement fee.

Damaged or Incorrect Shipments

If your package arrives damaged, is missing items, or contains the wrong books, please contact us within 7 days of delivery so we can make it right.

Contact Us

If you have any questions about your membership, returns, or billing, we're always happy to help. Please contact us at hello@charliesbookshelf.com.